Service Desk Agent

  • Location
    Brussels
    Belgium
  • Contract
    Freelance

Service Desk Agent

We are currently seeking a Service Desk Agent for a prestigious multinational IT to work for public institutions in the HQ’s in Brussels (Belgium).

Description of the tasks

• User guidance and support regarding the use of information systems / ICT tools

• Follow-up of incidents related to information systems organisation of the reporting

• Follow-up of user requests • Analyze, report and follow-up of bugs

• Writing user documentation for Information Systems

• Deliver guidance and coaching on information systems

• Provide support and guidance on collaborative tools

• Provide IT communication through different type of support (i.e. intranet, newsletters, Tip and Tricks, etc.)

Knowledge and skills

• Proven knowledge in end user assistance and support of information systems

• Knowledge of wiki, collaborative sites and social networks

• Excellent communication / writing skills in English and French

• Capability of integration in an international environment, rapid self-starting capability and experience in working in team.

• Good knowledge of SQL Developer

Specific expertise

• At least 2 years of experience with a project management methodology (e.g. Prince2)

• 2 years’ experience in RUP or another software development process methodology

• Experience with quality procedures. (e.g. ISO 10006:2003)

Conditions

• Location: Brussels

Contract type: Freelance

• Contract duration: 1000 days

Ref. SDA

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