Proximity Support

  • Location
  • Contract
    Freelance or Full Time Employee

Proximity Support Junior

ProjectStaff is the recruitment agency of ProjectBinder. We seek for the best talent to a wide variety of clients.

We are currently seeking a Junior Proximity Support for a prestigious multinational IT to work for public institutions in the HQ’s in Brussels (Belgium).

Description of the tasks

• Provide high-quality proximity support for end users, i.e. on-site interventions to deal with incidents and requests impossible to resolve remotely.

• Workstation provisioning.

• Loan and support of mobility equipment (e.g. mobile phones, smartphones, laptops, tablet computers).

• Peripherals management (install, connect and troubleshoot printers, scanners, multifunctional devices, etc).

• Implement IMAC requests (Installation, Move, Add, Change)

• Tracking of equipment: track (“scan”) the equipment and its (new) location, in order to upload the file to the database.

Referring major hardware or software problems or defective products to vendors or technicians for service,

• Small & Medium Scale Logistics actions (SMSL) (e.g. PC and peripherals moves in the context of new users’ arrivals, user’s office relocations, annual Mobility / Rotation exercise)

Reinforce the First Line and the VIP Support teams, in case of exceptional workload.

Knowledge and skills

• Good Knowledge of WKS Administration (Windows 7)
• Basic knowledge of Server OS (Windows 2003, 2008) and Active Directory.
• Very Good Knowledge of Office applications (Office 2010).
• Knowledge of Basic System Administrator tasks
o Account management
o Network setup and protocols
o Backup/ restore procedures
o Antivirus management
o Patch and software distribution – Scanning and Printing understanding.
• Excellent communication & “soft” skills.

Certifications required

• ITIL v.3 Foundation certification is a requirement of the contract and needs to be obtained, at the latest, 3 months after the start date. • (Any of): Microsoft Office Specialist (MOS), MOS Expert, MOS Master, ECDL (Base/Standard/Advanced) – ONLY for relevant products: Windows 7, Office 2010.


• Location: Brussels

• Contract type: Freelance or Full Time Employee

• Contract duration: – 1 year (+extension for freelance) – CDI for Full Time Employee


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